Supporting Scout Alaric G. Change

Frequently Asked Questions

 
Order and Checkout Information

Shipping and Delivery Information

Product Information

Nutritional and Allergen Information

 

If you are a Scout, please visit the Scout FAQ page.

If you are a leader, please visit the leader FAQ page.

If you are a council user, please visit the council FAQ page.

 

Order and Checkout Information 

I keep getting the error message "street not found in zip" and/or "house/box/apt number not found on street." What should I do?

This may occur due to an invalid shipping address. Before placing your order, our website checks the shipping address you enter against all addresses listed in the United States Post Office database. You can check to make sure you are entering your address correctly here: zip4.usps.com.

I just placed an order. When will my credit card be charged?

After submitting an order, the credit card that was used will be charged upon shipment of the order.

Are my purchases on trails-end.com tax deductible?

Because you actually receive products in exchange for your payment, only a portion of your purchase is tax deductible. The portion that is tax deductible is typically the difference in the amount you would normally pay if you bought a similar item at the grocery store vs. the price of the product you purchased on trails-end.com. Shipping and Handling charges are NOT tax deductible. We urge you to consult your tax professional to confirm this as well.

Military Donation:
When you purchase the Military Donation you are making a charitable contribution since you don't receive actual product in exchange for your payment. This means that the purchase should be 100% tax deductible. As always, make sure to double check this with your tax professional, as tax laws often change.

Do you accept cancellations or returns?

No, we do not accept order cancellations or returns. 70% of every purchase from trails-end.com is returned to the Scout, his troop or pack and his council. Due to the fundraising nature of the site, we cannot cancel an order or accept any returns.

Can I change the Scout or council that receives credit for my order?

No, we cannot change the Scout or council that receives credit for your order. Once your order is placed on trails-end.com, the 70% returned to local Scouting is recorded for the Scout or council you chose to support.

Shipping and Delivery Information 

How do I know if my order has shipped?

After you have placed an order on trails-end.com an order confirmation email will be sent to the email address listed in your profile. When your order ships (usually within two business days of order placement) you will receive a ship confirmation email with tracking information.

What is the delivery time for online orders?

The orders are shipped from our warehouse in central Indiana by Ground or Next Day Air. All orders shipped by Ground should arrive within 3 to 9 business days. All orders sent to an APO/FPO address will ship via USPS and could take up to four weeks for delivery. Please see our Shipping and Return Policy for more information.

Can I ship my order to an APO or FPO address?

Yes, trails-end.com does allow customers to send orders to military APO and FPO addresses. All orders sent to an APO/FPO address will ship via USPS and could take up to four weeks for delivery.

Do you ship to Alaska, Hawaii and/or Puerto Rico?

Yes, customers can ship Trail's End products to Alaska, Hawaii and Puerto Rico.

Can I ship my order to an address outside of the United States?

Not at this time. Trails-end.com only accepts shipping and billing addresses within the United States, Puerto Rico, and APO/FPO addresses.

Product Information  

Where are the chocolate items?

Due to warm temperatures across the country and our high quality standards, we do not want to risk our chocolate items melting during transit; therefore, chocolate items will not be available to purchase on trails-end.com until October 1, 2010.

Are Trail's End products Kosher?

All Trail's End products are certified Kosher under the supervision of the Kashruth Division of the Orthodox Union and are labeled as such (except for Trail's End Trail Mix). 

What's the shelf life of your products?

All of our microwave products have a shelf life of 18 months. Our popping corn kernels have a shelf life of 12 months. All of our gourmet ready-to-eat products (caramel, chocolate, cheese, pretzels, almonds, and trail mix) have a shelf life of nine months.

What is the Military Donation?

The Military Donation allows you to support the military and Scouting at the same time. Trail's End partners with Support Our Troops to send various Trail's End products to men and women in the military. There are no shipping and handling charges associated with the Military Donation; Trail's End and Support Our Troops ships the products directly to the troops.

Click here for more information on the Support Our Troops program.

Why is there Chinese writing on Trail's End microwave popcorn bags?

Our microwave popcorn bags are printed with English and Chinese writing to enable international customers to interpret the popping instructions.

Is Trail's End packaging recyclable?

Our microwave cartons can be recycled at any facility that recycles cardboard and paper.

Nutritional and Allergen Information 

Which Trail's End products contain gluten?

Trail's End products do not contain any material from barley, rye or oats. Our Chocolatey Pretzels, White Chocolatey Pretzels, and Wasabi Soy Almonds contain wheat gluten. The following products are manufactured in a facility that handles wheat: Chocolatey Triple Delight, Chocolatey Caramel Crunch, Cheddar Cheese Corn, White Cheddar Cheese Corn, Caramel Corn with Almonds, Cashews and Pecans, Butter Toffee Light, Caramel Corn, Popping Corn.

Please refer to the nutritional fact panels of each product for detailed information.

Which Trail's End products contain dairy ingredients?

The following Trail's End products contain dairy ingredients: Chocolatey Triple Delight, Chocolatey Caramel Crunch, Chocolatey Pretzels, White Chocolatey Pretzels, Cheddar Cheese Corn, White Cheddar Cheese Corn, Caramel Corn with Almonds, Cashews and Pecans, Butter Toffee Light, Caramel Corn, Trail Mix, Unbelievable Butter Microwave Popcorn, Butter Light Microwave Popcorn, Kettle Microwave Popcorn, Caramel Crispy Crunch Microwave Popcorn, and Chili Lime Almonds. Our Wasabi Soy Almonds may contain milk. Our Popping Corn is manufactured in a facility that handles milk.

Please refer to the nutritional fact panels of each product for detailed information.

Which Trail's End products contain nuts?

Our Caramel Corn with Almonds, Cashews and Pecans, Wasabi Soy Almonds, Chili Lime Almonds, and Trail Mix contain nut ingredients. The following products are manufactured in a facility that handles nuts: Chocolatey Triple Delight, Chocolatey Caramel Crunch, Chocolatey Pretzels, White Chocolatey Pretzels, Cheddar Cheese Corn, White Cheddar Cheese Corn, Butter Toffee Light, Caramel Corn, and Popping Corn.

Please refer to the nutritional fact panels of each product for detailed information.

Are there any trans fats in any of your products?

No, there are no trans fats in any of our products. Our microwave popcorn and cheese corn are made with canola oil, which eliminates trans fats and reduces bad saturated fats. Canola oil contains the lowest "bad" saturated fats and the highest "good" monounsaturated and polyunsaturated fats of any other oil that is used in microwave popcorn.

Is your popcorn whole grain?

Yes, popcorn is inherently a whole grain and "100% WHOLE GRAIN" is denoted on our packaging.

What are the health benefits of popcorn?

Popcorn is a whole grain, which is a high-quality carbohydrate that is low in calories. Because popcorn is 100% whole grain, it is a good source of fiber. A study released in the summer of 2009 by Dr. Joe Vinson, a professor of chemistry at the University of Scranton in Pennsylvania, found that popcorn also provides healthy antioxidants. In fact, because it is unprocessed, according to the study, popped popcorn provided more antioxidants than any other snack food tested.

Popcorn is also naturally cholesterol-free and sugar-free.

Trail's End microwave popcorn and cheese corn are made with canola oil, which has zero grams of trans fats and low saturated fats. A whopping 93% of canola oil is comprised of beneficial polyunsaturated and monounsaturated fats that supply Omega-3, Omega-6 and Omega-9 fatty acids; help to lower LDL (bad) cholesterol; and help to prevent coronary disease.