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Frequently Asked Questions

 

Order and Checkout Information

 

Why am I asked for my birth date when making a purchase?

Because Trails-End.com is a website geared towards children, many under the age of 13, we require customers to enter their birth date before making a purchase to ensure our site remains 100% COPPA (Children’s Online Privacy Protection Act) compliant. This information is not saved and cannot be viewed by Trail’s End staff.

I keep getting the error message "street not found in zip" and/or "house/box/apt number not found on street." What should I do?

This may occur due to an invalid shipping address. Before placing your order, our website checks the shipping address you enter against all addresses listed in the United States Post Office database. You can check to make sure you are entering your address correctly here: zip4.usps.com.

I just placed an order. When will my credit card be charged?

After submitting an order, the credit card that was used will be charged upon shipment of the order.

Are my purchases on trails-end.com tax deductible?

Because you actually receive products in exchange for your payment, only a portion of your purchase is tax deductible. The portion that is tax deductible is typically the difference in the amount you would normally pay if you bought a similar item at the grocery store vs. the price of the product you purchased on trails-end.com. Shipping and Handling charges are NOT tax deductible. We urge you to consult your tax professional to confirm this as well.

Military Donation:
When you purchase the Military Donation you are making a charitable contribution since you don't receive actual product in exchange for your payment. This means that the purchase should be 100% tax deductible. As always, make sure to double check this with your tax professional, as tax laws often change.

Do you accept cancellations or returns?

No, we do not accept order cancellations or returns. 70% of every purchase from trails-end.com is returned to the Scout, his troop or pack and his council. Due to the fundraising nature of the site, we cannot cancel an order or accept any returns.

Can I change the Scout or council that receives credit for my order?

No, we cannot change the Scout or council that receives credit for your order. Once your order is placed on trails-end.com, the 70% returned to local Scouting is recorded for the Scout or council you chose to support.

Product Information

 

Are Trail's End products Kosher?

All Trail's End products are certified Kosher under the supervision of the Kashruth Division of the Orthodox Union and are labeled as such.

What's the shelf life of your products?

All of our microwave products have a shelf life of 18 months. Our popping corn kernels have a shelf life of 12 months. All of our gourmet ready-to-eat products (caramel, chocolate, cheese, and pretzels) have a shelf life of seven to nine months.

What is the Military Donation?

The Military Donation allows you to support the military and Scouting at the same time. Trail's End sends various Trail's End products to men and women in the military, their families and veterans' organizations. There are no shipping and handling charges associated with Military Donations.

Why is there Chinese writing on Trail's End microwave popcorn bags?

Our microwave popcorn bags are printed with English and Chinese writing to enable international customers to interpret the popping instructions.

Is Trail's End packaging recyclable?

Our microwave cartons can be recycled at any facility that recycles cardboard and paper.

 

Shipping and Delivery Information

 

How do I know if my order has shipped?

After you have placed an order on trails-end.com an order confirmation email will be sent to the email address listed in your profile. When your order ships (usually within two business days of order placement) you will receive a ship confirmation email with tracking information.

Can I ship my order to an APO or FPO address?

Yes, trails-end.com does allow customers to send orders to military APO and FPO addresses. All orders sent to an APO/FPO address will ship via USPS and could take up to four weeks for delivery.

Do you ship to Alaska, Hawaii and/or Puerto Rico?

Yes, customers can ship Trail's End products to Alaska, Hawaii and Puerto Rico.

Can I ship my order to an address outside of the United States?

Not at this time. Trails-end.com only accepts shipping and billing addresses within the United States, Puerto Rico, and APO/FPO addresses.

Nutritional and Allergen Information

 

Are your products GMO-free?

Trails End only grows popcorn from non-genetically modified seed. However, when other ingredients are added to our popcorn, some of those ingredients may be genetically modified.

Which Trail's End products contain gluten?

Trail's End products do not contain any material from barley, rye or oats. Our White Chocolatey Pretzels and Milk Chocolatey Pretzels contain wheat gluten. The following products are manufactured in a facility that handles wheat: Bacon Ranch, Jalapeno Cheddar Cheese, Buffalo Cheddar Cheese, Dark & White Chocolatey Drizzle, Kettle Corn, Cheddar Cheese Corn, White Cheddar Cheese Corn, Premium Caramel Corn with Almonds, Cashews and Pecans, Caramel Corn, Popping Corn, White Chocolatey Caramel Crunch, Chocolatey Caramel Crunch.

Please refer to the nutritional fact panels of each product for detailed information.

Which Trail's End products contain dairy ingredients?

The following Trail's End products contain dairy ingredients: Bacon Ranch, Buffalo Cheddar Cheese, Dark & White Chocolatey Drizzle, Jalapeno Cheddar Cheese, White Chocolatey Pretzels, Cheddar Cheese Corn, White Cheddar Cheese Corn, Premium Caramel Corn with Almonds, Cashews and Pecans, White Chocolatey Caramel Crunch, Chocolatey Caramel Crunch, Milk Chocolatey Pretzels, Unbelievable Butter Microwave Popcorn, Butter Light Microwave Popcorn, and Kettle Corn Microwave Popcorn. Our Popping Corn, and Ready-to-Eat Kettle Corn is manufactured in a facility that handles milk.

Please refer to the nutritional fact panels of each product for detailed information.
 

Which Trail's End products contain nuts?

Our Premium Caramel Corn with Almonds, Cashews and Pecans contains nut ingredients. The following products are manufactured in a facility that handles nuts: Bacon Ranch, Buffalo Cheddar Cheese, Dark & White Chocolatey Drizzle, Jalapeno Cheddar Cheese, White Chocolatey Caramel Crunch, Chocolatey Caramel Crunch, Milk Chocolatey Pretzels, White Chocolatey Pretzels, Cheddar Cheese Corn, White Cheddar Cheese Corn, Caramel Corn, Ready-to-Eat Kettle Corn, and Popping Corn.

Please refer to the nutritional fact panels of each product for detailed information.
 

Is your popcorn whole grain?

Yes, popcorn is inherently a whole grain.