FAQs

Order and Checkout Information

I keep getting the error message "street not found in zip" and/or "house/box/apt number not found on street." What should I do?

This may occur due to an invalid shipping address. Before placing your order, our website checks the shipping address you enter against all addresses listed in the United States Post Office database. You can check to make sure you are entering your address correctly here: zip4.usps.com.

I just placed an order. When will my credit card be charged?

After submitting an order, the credit card that was used will be charged and an order confirmation will be received via email.

Are my purchases on trails-end.com tax deductible?

Because you receive products in exchange for your payment, only a portion of your purchase is tax deductible. The portion that is tax deductible is typically the difference in the amount you would normally pay if you bought a similar item at the grocery store vs. the price of the product you purchased on trails-end.com. Shipping and Handling charges are NOT tax deductible.

The portion of your purchase above the product value is a donation to the Boy Scouts of America.  In most cases, you only need your purchase receipt from trails-end.com to be able to deduct your donation. However, if you require additional documentation, please contact your local Scouting group and verify your specific situation with your tax professional.

When you purchase a Military Donation, your full purchase is a charitable contribution since you don't receive product in exchange for your payment. This means that the purchase should be 100% tax deductible. Again, in most cases, you only need your purchase receipt from trails-end.com to be able to deduct your donation. However, if you require additional documentation, 70% of the purchase goes to local Scouting and they would need to provide additional receipts.  30% of the donation goes to the Military.  We are partnering with Soldier’s Angels this year to get the donation to the Troops, their families, and Veterans.  Their EIN is 20-0583415. As always, make sure to double check this with your tax professional, as tax laws often change.

Do you accept cancellations or returns?

No, we do not accept order cancellations or returns. 75% of every online order goes back to the Scout, the Scout's Unit and Council. Due to the fundraising nature of the site, we cannot cancel an order or accept any returns.

Can I change the Scout or council that receives credit for my order?

No, we cannot change the Scout or Council that receives credit for your order. Once your order is placed, the commission returned to local Scouting is recorded for the Scout or Council you chose to support.

Product Information

Are Trail's End products Kosher?

Please view the Trail's End Kosher Certificate found on sell.trails-end.com.

What's the shelf life of your products?

All of our microwave products have a shelf life of 18 months. Our popping corn kernels have a shelf life of 12 months. All of our gourmet ready-to-eat products (caramel, chocolate, cheese, and pretzels) have a shelf life of seven to nine months.

What is the Military Donation?

The Military Donation allows you to support the military and Scouting at the same time. Trail's End sends various Trail's End products to men and women in the military, their families and veterans' organizations. There are no shipping and handling charges associated with Military Donations.

Is Trail's End packaging recyclable?

Our microwave cartons can be recycled at any facility that recycles cardboard and paper.

Shipping and Delivery Information

How do I know if my order has shipped?

After you have placed an order, an order confirmation email will be sent to the email address lprovided. When your order ships (usually within 2-3 business days of order placement) you will receive a shipping confirmation email with tracking information.

Can I ship my order to an APO or FPO address?

Yes, trails-end.com does allow customers to send orders to military APO and FPO addresses. All orders sent to an APO/FPO address will ship via USPS and could take up to four weeks for delivery.

Do you ship to Alaska, Hawaii and/or Puerto Rico?

Yes, customers can ship Trail's End products to Alaska, Hawaii and Puerto Rico.

Can I ship my order to an address outside of the United States?

Not at this time. Trails-end.com only accepts shipping and billing addresses within the United States, Puerto Rico, and APO/FPO addresses.

Nutritional and Allergen Information

Are your products GMO-free?

Trail's End only grows popcorn from non-genetically modified seed. However, when other ingredients are added to our popcorn, some of those ingredients may be genetically modified.

Which Trail's End products contain gluten?

Trail's End products do not contain any material from barley, rye or oats. Our White Chocolatey Pretzels and Chocolatey Pretzels contain wheat gluten. The following products are manufactured in a facility that handles wheat: Popping Corn, Caramel Corn, Premium Caramel Corn with Almonds, Cashews & Pecans, Butter Toffee Caramel Corn, Chocolatey Caramel Crunch, Chocolatey Triple Delight, Jalapeno Cheddar, and White Cheddar.

Please refer to the nutritional fact panels of each product for detailed information.

Which Trail's End products contain dairy ingredients?

The following Trail's End products contain dairy ingredients: Unbelievable Butter Microwave Popcorn, Butter Light Microwave Popcorn, Caramel Corn, Premium Caramel Corn with Almonds, Cashews & Pecans, Butter Toffee Caramel Corn, Chocolatey Caramel Crunch, White Chocolatey Pretzels, Chocolatey Pretzels, Chocolatey Triple Delight, Jalapeno Cheddar, and White Cheddar. Our Popping Corn and Simply Salted manufactured in a facility that handles milk.

Please refer to the nutritional fact panels of each product for detailed information.

Which Trail's End products contain nuts?

Our Premium Caramel Corn with Almonds, Cashews & Pecans contains nut ingredients. The following products are manufactured in a facility that handles nuts: Popping Corn, Caramel Corn, Butter Toffee Caramel Corn, Chocolatey Caramel Crunch, White Chocolatey Pretzels, Chocolatey Triple Delight, Chocolatey Pretzles, Jalapeno Cheddar, and White Cheddar.

Please refer to the nutritional fact panels of each product for detailed information.

Is your popcorn whole grain?

Yes, popcorn is inherently a whole grain.

Where can I find the nutrition fact panels for Trail's End Products?

To view the nutrition fact panels for each product, please click here.