We Have Answers.
Order and Checkout Information
Q: Can I split my purchase between two Scouts?
Unfortunately, you can only choose one scout to support per order. If you wish to support more than one scout, you will need to place separate orders.
Q: I just placed an order. When will my credit card be charged?
After submitting an order, the credit card that was used will be charged and an order confirmation will be received via email.
Q: Are my purchases on trails-end.com tax deductibles?
Because you receive products in exchange for your payment, only a portion of your purchase is tax deductible. The portion that is tax deductible is typically the difference in the amount you would normally pay if you bought a similar item at the grocery store vs. the price of the product you purchased on trails-end.com. Shipping and handling charges are not tax deductible.
The portion of your purchase above the product value is a donation to the Boy Scouts of America. In most cases, you only need your purchase receipt from trails-end.com to be able to deduct your donation. However, if you require additional documentation, please contact your local scouting group and verify your specific situation with your tax professional.
When you purchase a Military Donation, your full purchase is a charitable contribution since you don't receive product in exchange for your payment. This means that the purchase should be 100% tax deductible. Again, in most cases, you only need your purchase receipt from trails-end.com to be able to deduct your donation. However, if you require additional documentation, 75% of the purchase goes to local scouting and they would need to provide additional receipts. 25% of the donation goes to the military. We are partnering with soldier’s angels this year to get the donation to the troops, their families, and veterans. Their EIN is 20-0583415. As always, make sure to double check this with your tax professional, as tax laws often change.
Q: Do you accept cancellations or returns?
No, we do not accept order cancellations or returns. 75% of every online order goes back to the scout, the scout's unit and council. Due to the fundraising nature of the site, we cannot cancel an order or accept any returns.
Q: Can I change the scout or council that receives credit for my order?
No, we cannot change the scout or council that receives credit for your order. Once your order is placed, the commission returned to local scouting is recorded for the scout or council you chose to support.
Q: Are products online vs paper the same? Why do products online not match products on my paper order form?
Because each Boy Scout council offers a unique product lineup each year, Trail’s End has decided to promote one product line across the entire country that is completely different than the traditional product lineup to reduce confusion for Scouts and Consumers. In the past, scouts and consumers see some of their council’s products offered online, but not all. Additionally, the online platform will serve as our testing ground for new products that we may want to include in the traditional popcorn sale in future years.
Q: Why are products online? Why are products online more expensive than products on my paper order?
Online products and prices are set nationally. The pricing of products on your order forms are determined by your local council, and vary across the country. The prices on your order form may differ than what is being offered online. Online prices take into account a number of factors: current prices on councils’ order forms, online purchasing behavior, distribution costs, credit card fees, security costs, and consumer feedback. Please keep in mind up to 75% of every product sold goes to local Scouting.
Q: Are Trail's End products kosher?
Please view the Trail's End kosher certificate found on the Nutritional Facts Page.
Q: What's the shelf life of your products?
All of our microwave products have a shelf life of 18 months. Our popping corn kernels have a shelf life of 12 months. All of our gourmet ready-to-eat products (caramel, chocolate, cheese, and pretzels) have a shelf life of seven to nine months.
Q: What is the Military Donation?
The Military Donation allows you to support the Military and Scouting at the same time. Trail's End sends various products to men and women in the Military, their families and Veterans' organizations. There are no shipping and handling charges associated with military donations.
Q: Is Trail's End packaging recyclable?
Our microwave cartons can be recycled at any facility that recycles cardboard and paper.
SHIPPING AND DELIVERY INFORMATION
Q: How do I know if my order has shipped?
After you have placed an order, an order confirmation email will be sent to the email address provided. When your order ships (usually within 2-3 business days of order placement) you will receive a shipping confirmation email with tracking information.
Q: Can I ship my order to an APO or FPO address?
Yes, trails-end.com does allow customers to send orders to Military APO and FPO addresses. All orders sent to an APO/FPR address will ship via USPS and could take up to four weeks for delivery.
Q: Do you ship to Alaska, Hawaii and/or Puerto Rico?
Yes, customers can ship trail's end products to Alaska, Hawaii and Puerto Rico.
Q: Can I ship my order to an address outside of the United States?
Not at this time. trails-end.com only accepts shipping and billing addresses within the United States, Puerto Rico, and APO/FPO addresses.